At Survey Equipments Australia, we are committed to delivering high-quality products with reliable shipping services. Please read our shipping policy carefully to understand our processes and timeframes.
Shipping Methods and Carriers
We use a range of trusted shipping partners to ensure that your order is delivered securely and efficiently.
Shipping Destinations
We proudly ship to all locations across Australia. At this time, we do not offer international shipping.
Shipping Charges
Any shipping charge applicable to your order is calculated and displayed during checkout before payment. You can review the shipping cost before placing your order.
Shipping Timeframes
- Processing Time: All orders require a processing period before dispatch. Orders are typically processed within 1–3 business days.
- Shipping Time: Our standard shipping time is approximately 10 business days from the date of dispatch. Please note that delivery times may vary depending on your location and external factors beyond our control, such as courier delays or adverse weather conditions.
- Total Estimated Delivery Time: Please allow at least 10–15 business days from the date of order placement for your item to arrive.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier details. You can use this information to track your order’s progress. You can also use our Track Your Order page for shipment updates.
Delivery Policy and Signature Requirement
- A signature may be required upon delivery. If no one is available at the provided address, the courier may leave a delivery notice with further instructions.
- We strongly recommend providing a delivery address where someone will be available to receive the package during business hours.
- If you authorise an unattended delivery option, please ensure the delivery location is suitable. This does not exclude or limit any rights or remedies that apply under Australian law.
Address Accuracy and Redelivery Charges
- Please ensure that your shipping address is accurate at checkout. Incorrect or insufficient address details may result in delayed delivery and additional redelivery fees.
- If an order is returned due to an incorrect address, the customer will be responsible for any reshipping charges.
Delays and Unforeseen Circumstances
We strive to deliver all orders on time, but unforeseen circumstances (e.g., natural disasters, postal strikes, or peak holiday seasons) may cause delays. In such cases, we appreciate your patience and understanding.
Lost or Damaged Shipments
- If your package is lost in transit, please contact us as soon as possible so we can initiate an investigation with the carrier.
- If your item arrives damaged, please contact us as soon as reasonably practical and, where possible, provide photos of the product and packaging. We will assess the issue and provide any remedy required under the Australian Consumer Law. A short notification period does not override your statutory rights.
Returns and Refunds
For information on returns, exchanges, and refunds, please refer to our Refund and Returns Policy page.
Contact Us
If you have any questions or concerns regarding our shipping policy, please reach out to our support team. You can also browse our online shop for current surveying equipment and accessories.
📧 Email: sales@surveyequipments.com.au
📞 Phone: +61 401 478 481